U.S. Reel Return Policy

All General Cable and former Alcan Cable steel reels are subject to the following deposit schedule and return policy effective for all quotes and orders beginning January 14, 2013.

Steel Reel Return & Billing Policy

  1. Title to returnable steel reels shall remain in the name of General Cable Industries, Inc.
  2. Reel deposits are not included in the selling price of the cable.
  3. Reel return freight is included in the selling price of the cable, based on full truck load quantities 
  4. Cash discounts and rebates do not apply to reel deposits.
  5. Deposits are payable net 30 days from date of material shipment.
  6. For reels returned and arriving at a designated General Cable location, in good and reusable condition and within 365 days from the original date of shipment, the deposit will be refunded less any applicable damage adjustment(s), as outlined below.
  7. All reels returned after 365 days will not be eligible for deposit refunds.
  8. Reels returned with no label or an illegible label will not be eligible for a deposit refund.
  9. Deposits will include all applicable taxes.
  10. Title to returnable steel reels transfers to the entity to which paid the deposit upon shipment on day 366 after initial shipment.

Steel Reel Deposit Schedule

Reel
Designation*

Size $ Deposit

Reel
Designation*

Size $ Deposit
RM 42" $ 800.00 RM 78" $1,800.00
RM 48" $1,000.00 RMT 84" $2,100.00
RM 54" $1,100.00 RMT 90" $2,400.00
RM 60" $1,200.00 RMT 96" $3,000.00
RM 66" $1,300.00 RMT 108" $4,000.00
RM 68" $1,400.00 RMT 118" $7,000.00
RM 72" $1,500.00
*RM - NEMA class I or II reel with flat bar tire.
RMT - NEMA class I or II reel with an I-beam tire.

Reel Return Procedure

1) The return of steel reels is the sole responsibility of the buyer and shall be arranged through either General Cable or former Alcan Cable, with whichever you originated your P.O.
2) To schedule pick up of returnable reels

  1. For a General Cable originated P.O., please call: 1-800-325-3925
  2. For a P.O. originated with the General Cable office located in Atlanta, Georgia (formerly Alcan Cable), please call your Inside Sales representative or 1-800-347-0571. You may leave a message by selecting menu option #8 and provide the following information: customer name, phone number, number of reels, reel size, and phone number and address of location the location from which reels are to be returned.  

    For existing orders generated by General Cable Atlanta office (formerly Alcan Cable), please refer to the previous Steel Reel Policy.

3) Reels returned “collect” via any other carrier will not be accepted.
4) Only General Cable owned reels should be returned to General Cable.
5) Please use the following guidelines for full truck load quantities:  

  1. 66”and 68” reels – 22 per truckload
  2. 72” reels – 18 per truckload
  3. 84” reels – 12 per truckload
  4. 90” reels – 10 per truckload 
  5. 96” reels –  8 per truckload

6) All returns must be accompanied by a packing list and bill of lading.

Reel Damage Adjustment

Reels returned to a General Cable facility in other than good condition will be assessed the following charges in the form of a debit against the reel deposit:

Deduction(s)

Painting, marking and/or defacing, and routine structural maintenance… 0 - 20%
1 minor damaged flange or damaged drum........................................... 20%
1 major damaged flange or damaged drum or 2 minor ........................... 40%
1 major and 1 minor drum or flange damaged ....................................... 60%
2 major drum or flange damaged ......................................................... 80%
Completely damaged……….……………..………………………............... 100%

Right of Offset

General Cable shall be entitled, in its sole discretion, to retain and offset any or all of a customer’s refundable deposit(s) against any past-due amounts owed to General Cable by the customer under this Policy or any other agreement between the parties.






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